Bottom line is if you want custom printed merchanduise, we’re doing everything we can to provide a service which meets our standards, your highest expectations and is your first choice.
Q/ Do you have a Minimum Order?
A/ No. Orders start at 1 x Garment.
Q/ What is your order turnaround time?
A/ Our standard turnaround time is 1-2 weeks. We offer a 3-5 business day ‘Express’ service for urgent orders and when production permits. For extremely urgent orders and when our capacity permits, we offer our Guaranteed 24-hour* ‘Lightning’ service or ‘Miracle’ same-day service on selected items. *Conditions apply.
Q/ Do you have a showroom?
A/ Yes, our small factory showroom is located in Marrickville, Sydney, open between 8 am to 4.00 pm M-F by appointment only.
Q/ Can I mix styles, colours & sizes in my printed t-shirt order?
A/ Yes, indeed. We can customize your order to include exactly what you need, as long as the print stays the same.
Q/ Do you take Credit Cards?
A/ Yes, we take Visa, Mastercard & Amex (For Amex, we pass on the extra 1.5%)
Q/ Do you ship Australia-Wide?
A/ Our partner Startrack offers excellent rates with quick and trackable packages.
Q/ Do you sell plain T-shirts?
A/ Our T-shirts, except AS Colour, are available plain or printed.
Q/ Can I buy just one or two T-shirts?
A/ Unfortunately, we don’t sell plain t-shirts in ones or twos; for basic t-shirts, our minimum order value is $240.
Q/ Are you an Australian Business?
A/ Located in Marrickville, Sydney, NSW. We are 100% Australian owned and operated.
Q/ What is your returns policy?
A/ In most cases, we supply custom printed or embroidered goods that are not suitable for resale. Returns are only accepted if the orders are faulty, and we reserve the right to replace faulty goods. We do not accept returns for sample garments, but we will include them in your production order and credit the sample costs against the total price. Our trading policies align with the NSW Dept of Fair Trading policies.
https://www.fairtrading.nsw.gov.au/buying-products-and-services/repairs,-replacements-and-refunds
